The objective of the course is to provide students with insight into the domestic and international development of accommodation services, as well as the operation of various rating systems. Students will master the basic tasks related to accommodation management and become familiar with the most important key performance indicators. They will acquire comprehensive knowledge of the legal regulations governing accommodation establishments, regulatory requirements, as well as security and technical specifications. Students will gain an overview of hotel sales and marketing characteristics, revenue management, the role of human resource management, and current trends in accommodation services. In addition, they will have the opportunity to gain practical experience in various areas of guest accommodation.

Lectures

Course Content / Knowledge to be Acquired: Overview of the domestic development of accommodation services, along with the governing legal frameworks and concepts. Presentation of various accommodation types—hotels, campsites—and their rating systems. Characteristics and rating criteria of rural tourism and private accommodation establishments, as well as the economic significance of accommodation provision and applied statistical indicators. Organizational structure of hotels, departmental tasks, and inter-departmental cooperation; Front Office operations I (PMS systems, reservation management). Front Office operations II (forecasting, pricing, guest reception, invoicing, check-out/departure, night audit). Overview of the Housekeeping department I (tasks, responsibilities, planning staffing requirements). Housekeeping operations II (work organization, hygiene regulations, laundry and laundry services).

Seminars

Technical and safety/security issues of accommodation establishments. Hotel Sales. Hotel Marketing activities. Revenue Management in hotels. Peculiarities of Human Resource Management in a hotel environment. Current trends and tendencies in accommodation services. Special guest groups, with particular focus on accommodating guests with reduced mobility/disabilities.

Key Operational Metrics & Formulas: -Quantitative performance tracking in accommodation management Core Theoretical Topics Overview: -The Guest Life Cycle: Pre-arrival (reservations, yield pricing), Arrival (registration, credit pre-authorization), Occupancy (concierge, in-house folios, maintenance requests), Departure (settlement, night audit, guest history updates). -Housekeeping & Facility Operations: Room status management (Clean, Dirty, Inspected, Out-of-Order), linen cycle turnaround, turn-over time calculations, cleaning productivity metrics (e.g., 25–30 minutes per standard departure room). -Distribution Channels: Direct bookings vs. OTAs (Online Travel Agencies), Global Distribution Systems (GDS), Channel Managers, Commission structure analysis.