Details - Tematika

Management of value-chain processes (MANGBAN-MAVALPRO-1)

Basic data

Name and type of the study programme

International business, undergraduate program

Curriculum

2024

Classes / consultation hours

2 + 1 + 0 (L+S+Labs)

Credits

5 credits

Theory – Practice

Theory: 67%, Practice: 33%

Recommended semester

Semester 4

Study mode

full-time

Prerequisites

Evaluation type

Colloquium

Course category

Compulsory

Language

English

Instructors

Responsible instructor

Viharos Zsolt János Dr.

Responsible department

Gazdaságtudományi Kar

Instructor(s)

Viharos Zsolt János Dr.

Checked by

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Course objectives

The aim of the lesson is to familiarize students with the basic conceptual system, operational structure and management issues of value-creating processes of companies (production, service, logistics and supply chain). It discusses the importance, and methods of process management, as well as process development techniques. The course discusses the processes of internal operations of companies and cooperation between companies, thus examining to what extent and in what ways they can contribute to maintaining and strengthening corporate competitiveness.

Course content

Lectures

1. Concept and structure of customer value. Differentiation and separation of value-creating and supporting processes. 2. Own and outsourced processes and functions (Insourcing/outsourcing, make or buy). 3. The concept of process and the importance of the process approach. Process types. Process hierarchy - process levels, concept of basic (core) and sub-processes, process characteristics and how to define them. 4. Development in corporate operations: radical and/or incremental. Types of process development: Business Process Redesign (BPR) or Continuous Process Improvement (CPI). Concept and tools of continuous improvement (Kaizen). Problem and failure detection, data collection tools and methods. 5. Documenting and visualization of processes I.: methods; II.: ARIS, ViFlow, Mega, Visio, MsExcel. 6. Process characteristics: capacities, cycle time, bottlenecks, balance. Differences between linear and parallel processes. 7. Just-In-Time (JIT) value-creating process game in student groups: forming groups, developing sequential process steps, satisfying customer orders using Kan-ban cards; performance evaluation and process development over several cycles, summarizing and jointly evaluating experiences. 8. Statistical tools for process analysis and development: Statistical process control (SPC), quality capability, quality control card, Failure Detection and Effect Analysis (FMEA), 6 sigma. Lean management basics and typical methods, VSM (Value Stream Map, Value Stream Analysis). 9. Process simulation: Modeling the process operated during the JIT value-creating process game (during the previous lesson) digitally, using software. Jointly developing the process using digital techniques. Performance evaluation and process development over several cycles, summarizing experiences and jointly evaluating them. 10. Value chain and the system and structure of the company's value-creating processes: production, service and logistics. 11. Production: production systems and their characteristics, production success criteria. 12. Service: service process characteristics, service sectors, characteristics, service development and qualification. 13. Logistics: Inventory management and transportation. Transportation modes and their characteristics, performance dimensions.

Seminars

Acquired competences

Knowledge

- Possesses knowledge of the basic, comprehensive concepts, theories, facts, national economic and international connections of economics, relevant economic actors, functions and processes. - Knows and understands the principles and methods of managing, organizing and operating business processes, the methodology of analyzing business processes, the methodological foundations of decision-making and decision support. - Is aware of the operation of organizations and the use of IT and office technology tools supporting business processes.

Skills

Able to determine the complex consequences of economic processes and organizational events. - Able to apply the techniques of solving economic problems, problem-solving methods, taking into account their application conditions and limitations. - Able to manage a small and medium-sized enterprise or an organizational unit in a business organization after acquiring practical knowledge and experience.

Attitude

- Receptive to new information, new professional knowledge and methodologies, open to taking on new, independent and collaborative tasks and responsibilities. Strives to develop his/her knowledge and working relationships, and to cooperate with his/her colleagues in this. - Open to changes in the broader economic and social environment of the given job, work organization, and enterprise, strives to follow and understand the changes. - Acceptant of the opinions of others, of sectoral, regional, national and European values (including social, ecological, and sustainability aspects).

Autonomy and responsibilities

- Under general professional supervision, independently performs and organizes the tasks specified in the job description. - Takes responsibility for his/her analyses, conclusions and decisions. - Independently leads, organizes and manages an organizational unit, work group or enterprise, a smaller economic organization in a business organization, taking responsibility for the organization and the employees. - Organizes, manages and controls economic activities in a business organization and in an economic position according to his/her qualifications.

Additional professional competences

Not relevant.

Requirements, evaluation and grading

Mid-term study requirements

Mode of assessment (coll. / pract. grade. / other): grades (1-5), exam Additional (specific) methods to be used in knowledge testing (if any): - SIPOC documentation of a selected process of middle complexity - Improvement of the documented process with CPI and BPR methods The deadline for assignments is always one week, it is the start time of the next class, as a .pdf file uploaded to the Neptun system (they are only evaluated at the end of the semester). The assignments represent 20% of the course completion.

Exam requirements

Average of the written exams at least 50%.

Generative AI usage

2nd position: Use of GAI tools is permitted in a limited manner (e.g., for literature search support or specific tools). In this case, the course instructor is responsible for defining where and how GAI tools may be used in assignments. The course description must specify in detail how GAI tools may be used during the course.

Study aids, laboratory background

No additional materials are needed.

Readings

Compulsory readings

- Mathias Weske: Business Process Management: Concepts, Languages, Architectures. 4th ed. 2024, Hardcover ISBN 978-3-662-69517-3. eBook ISBN 978-3-662-69518-0. © Springer-Verlag Berlin Heidelberg 2024, Springer Link: https://link.springer.com/book/10.1007/978-3-662-69518-0